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Customer Support Lead
Montevideo, UruguayHybridFull-time
You'll take the reins of all of Lumepic's support, for both customers and photographers. You're the face of the brand in every interaction, and the person who turns that operation into a tidy, measurable and increasingly automated system.
Profile
Genuine service vocation and a high standard of excellence, with a strong drive to systematize and automate processes and reporting.
What you'll do
- Lead end-to-end support for customers and photographers.
- Respond to and resolve inquiries with service quality and excellence.
- Be the link between customers and development, proposing features, improvements and fixes.
- Systematize and document support processes as they grow.
- Automate replies, flows and reports to gain speed.
- Build and maintain support reports (volume, response times, satisfaction).
- Spot patterns in inquiries and propose improvements based on them.
What we're looking for
- Genuine service vocation and a high standard of excellence.
- You love automation: systematizing processes and reports.
- You're organized and structured to handle growing volume.
- You're interested in (or already know) the startup world.
What you'll find working at Lumepic
- A startup accelerating at a very fast pace: things happen all the time.
- A young, fun team with great vibes day to day.
- A fun environment, but with real pace and high standards.
- Flexibility to organize your work.
- A culture of continuous improvement, with support to constantly grow professionally.